Terms of Service

PoppyPR is owned and operated by Mosco Holdings LLC. Our website is mosco.holdings. In these terms, "PoppyPR", "we" and "us" mean Mosco Holdings LLC.

By creating an account, running a free reputation check or otherwise using the service, you agree to these terms and to our Privacy Policy. If you don't agree, please don't use the service.

If you use PoppyPR for a company or a client, you confirm that you are allowed to accept these terms for them, and "you" includes that company or client.

PoppyPR watches public sources such as news publications, RSS feeds, Reddit, X, YouTube and review sites for mentions of the brands, people, products and competitors you ask it to track. It uses AI to read those mentions, judge their tone and urgency, alert you to possible problems, and draft recommendations, statements and outreach for you to review.

We add, change and remove features over time. Which sources are monitored depends on your plan and on what those sources make available, and we can't promise that every mention will be found.

You must be at least 18 years old to use PoppyPR.

• Give us accurate information when you sign up, and keep it up to date.
• Keep your password, two-step codes, recovery codes and API keys secret.
• You are responsible for what happens under your account, including what the people you invite to your team do.
• Tell us straight away if you think someone else has got into your account.

Creating an account and running a free reputation check cost nothing. Ongoing monitoring needs a paid plan. Current plans and prices are on our pricing page.

• Paid plans are billed in advance each month through Stripe, our payment provider, and renew automatically until you cancel.
• You can cancel at any time from the billing page in the app. You keep access until the end of the period you've already paid for.
• Payments are not refundable, except where the law requires a refund.
• You are never charged overage fees unless you have agreed to them.
• Prices don't include taxes. Where tax applies, it is added at checkout.
• If we change the price of your plan, we'll tell you by email before the change applies to your next renewal.
• If a payment fails, we may pause or downgrade your plan until it is settled.

Agency & Enterprise plans can be covered by a separate written agreement. Where that agreement and these terms differ, the agreement applies.

You agree not to:

• use PoppyPR to harass, stalk, threaten or intimidate anyone, or to build a profile of a private individual;
• use it to break the law, or to infringe anyone's privacy, intellectual property or other rights;
• send spam or misleading messages through the outreach tools;
• resell or share your access outside your team, except as your plan allows;
• copy, scrape or reverse engineer the service, or use it to build a competing product;
• get around plan limits, rate limits or security measures, or interfere with how the service runs;
• upload malware or anything else that is harmful or unlawful.

If you use the API, you also agree to follow the API documentation and its rate limits.

Your content is what you put into PoppyPR: brand details, keywords, feeds, contact lists, notes, messages and the drafts you edit. It stays yours.

You give us permission to store, process and display your content, including sending it to the providers described in our Privacy Policy, only so that we can run the service for you. You confirm that you have the right to give us that content.

Mentions, articles, posts, videos and reviews shown in PoppyPR belong to their authors and publishers. We show them so you can monitor and understand them, and we don't give you any rights in them. We don't check them for accuracy and aren't responsible for what they say.

PoppyPR relies on outside services, including the sources it monitors and the integrations you connect. Those services have their own terms, can change or become unavailable without notice, and are outside our control.

Sentiment readings, severity scores, summaries, recommendations, response plans and drafts are produced by AI. They can be wrong, incomplete or out of date.

PoppyPR does not send statements or replies for you without your approval. You are responsible for reviewing anything before you rely on it or publish it, and for what you choose to send.

Nothing in PoppyPR is legal, financial or other professional advice. For a serious matter, speak to a qualified professional.

Mosco Holdings LLC and its licensors own the service, including the software, design, text and the PoppyPR name and logo. While you follow these terms, you may use the service for your own business purposes. That permission can't be transferred and isn't exclusive.

If you send us ideas or feedback, we may use them freely and without owing you anything.

You can stop using PoppyPR at any time, and you can ask us to close your account.

We may suspend or close your account if you break these terms, if a payment stays unpaid, or if we need to in order to protect the service, other customers or the public. Where it is reasonable, we'll warn you first.

When an account is closed, your right to use the service ends. The sections of these terms that are meant to continue, such as those on ownership, disclaimers and liability, still apply.

The service is provided "as is" and "as available". To the fullest extent the law allows, we make no warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.

We don't promise that the service will be uninterrupted or error free, that it will find every mention, that alerts will arrive in time, or that using it will lead to any particular result for your reputation.

To the fullest extent the law allows, Mosco Holdings LLC and its owners, staff and suppliers are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill, reputation or data, that arise from the service or these terms.

Our total liability for all claims about the service or these terms is limited to the amount you paid us for the service in the 12 months before the claim arose, or 100 US dollars if that is more.

Some places don't allow some of these limits, so parts of this section may not apply to you.

If a third party brings a claim against Mosco Holdings LLC because of your content, how you used the service, or your breach of these terms, you agree to cover our resulting losses and reasonable costs, including legal fees.

We may update these terms. When we do, we'll change the date at the top of this page, and for significant changes we'll let you know by email or in the app. If you keep using PoppyPR after the new terms take effect, you accept them.

These terms are governed by the laws of the United States and of the state where Mosco Holdings LLC is organized, without regard to conflict-of-law rules. Disputes will be heard in the courts located in that state, unless the law where you live gives you the right to bring a claim elsewhere.

These terms, the Privacy Policy and any written agreement we have signed with you are the whole agreement between us about the service. If part of these terms can't be enforced, the rest still applies. If we don't enforce a term, that doesn't mean we've given it up. You may not transfer these terms to someone else without our written consent. We may transfer them as part of a merger, sale or reorganization.

Questions about these terms can be sent to Mosco Holdings LLC through mosco.holdings.